Okay, blogland! Raise your hand if you TRULY LOVE calling tech support for your computer or software problems... Raise your hand if you just can't wait to call, and sit on hold for an hour just to get someone that you cannot understand from another country, but, their name is "Mary".
(OKAY!!! If you actually raised your hand, you are either pitifully lonely or borderline insane so, feel free to read on to what the rest of us go through!)
AND, so that you are not perceived as COMPLETELY rude, you hang up and hit redial instead of saying, "Please transfer my call to the USA please? I need to be able to communicate effectively!" "If I could just have your customer number and the nature of your problem, I could assist you". NO.... GIVE ME TO SOMEONE IN THE US or even Canada!! I know that this is going to take half of my day and I want to keep my stress level down by being able to understand what instructions are being given to me in a timely manner without you having to sigh loudly and repeat yourself 3 times!!! "If I could just have your customer number and the nature of your problem...." (Do tech support people get a bonus for each customer number they aquire?)
AAAAAAAARRRRRRRRRRGGGGGGGGGGGGGHHHHHHHHHHHHHHHHHHHH!!!! So, YES! I hang up and hit redial.... I keep up this pattern till I hear a familiar sounding accent and then....... I get to discuss my problem with the stupid computer that is pre-installed with, yes, you know it, VISTA!!!!
So... you can probably tell how I spent most of my day! I received the software a week ago, but, because I know it is going to take a chunk out of my workday, I have to actually schedule the time.... and then, because I detest it so very much, I keep rescheduling myself! Fortunately, this time, I have only had to call in 7 times for various issues.... but, this last call today was a true doozy! I did all I could to keep my tech support person happy and cheerful while she literally had control of not just one but TWO of my computers! Because my brothers are the ones with the computer geek genes, my hearing of her talking was in Greek most of the time, but, at one point, I SWEAR, she began to speak Hebrew! I found myself wishing for a few of those geek genes!!!
Time sure flies when you are having fun! She and I were together, from Atlanta to Utah, as long as it would have been to just fly her here, pick her up at the airport and drive her to the computer! But, the computer program is working, the crap that was put onto the desktop was successfully removed and (I think) she even talked my boss into bringing our office into the new millenium!!!
So.... I will now go to slumber peacefully and revel at the fact that there are highly intelligent, English speaking women out there that know how to rescue my computer from myself.....
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